Frequently Asked Questions

Depends.  If you know of this change as soon as you place the order, we should be able to change the order.  We will let you know as soon as we can if we were unable to make the change.

Thank you for choosing Dapper Rebel for your custom item needs. Because each product is made to order according to your specifications, our shipping process is carefully designed to ensure your item arrives in perfect condition and within a reasonable timeframe.

Production time for custom items:  Please note that the production time for custom items may vary. Generally, our custom items are made to order and will ship within 10-14 business days from the order date. This time frame allows our team to craft your item with the care and attention to detail it deserves.

Shipping Methods and Costs:

Domestic Shipping:   We offer standard and expedited shipping for domestic orders. Shipping costs are calculated based on the size and weight of the item, as well as the shipping destination.

International Shipping:  We do no offer at this time but will in the near future.  

Tracking Your Order:  Once your custom item has shipped, we will provide you with a tracking number via email. This will allow you to monitor your package's journey to your doorstep.

Shipping Delays:  While we strive to meet all delivery timelines, there may be circumstances beyond our control that can affect shipping times, such as weather conditions, postal delays, and customs clearance issues. We appreciate your patience and understanding in such situations.

Packaging:  Your custom item will be packaged with the utmost care to ensure it arrives in pristine condition. 

If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us at:

dapperrebel23@gmail.com

We are here to assist you and ensure your shopping experience with Dapper Rebel is as smooth and enjoyable as possible.

Yes, you can track your order by logging into your account or by using the tracking number provided in your shipping confirmation email.

At Dapper Rebel, we take pride in offering unique, personalized products tailored to our customers' specifications. Due to the custom nature of these items, we have a specific return policy in place to address concerns and ensure customer satisfaction.

No Returns or Exchanges:  Due to the personalized nature of our custom items, we are unable to accept returns or exchanges. Each item is uniquely made according to your specifications, and therefore, cannot be restocked or resold.

Cancellation Policy:  Orders for custom items can only be canceled within [24/48] hours of purchase. This allows us to ensure that resources are allocated efficiently and that work on your custom item has not proceeded to a stage where the order cannot be altered.

Damaged or Defective Items:  While we do not accept returns or exchanges, if your custom item arrives damaged or defective, please contact us within 3 days of receiving your order. We require photographic evidence of the damage or defect and will assess each case individually. Based on our evaluation, we may offer a replacement or repair of the damaged or defective item at our discretion.

Quality Guarantee:  We stand behind the quality of our craftsmanship. If there is an issue with the quality of the workmanship or if the product does not meet the specifications provided at the time of order, please contact us immediately. We will review your claim, and at our discretion, we may offer to correct the issue.

For any questions or concerns regarding our return policy or to report a damaged or defective item, please contact our customer service team at:

dapperrebel23@gmail.com

We appreciate your understanding and thank you for supporting Dapper Rebel, where we strive to meet and exceed your expectations with custom-made products designed just for you.